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CAA Power Skills Library (caa001)


Description
Compliance, customer success & service, sales and marketing, and leadership
Content
  • Group 1 - Compliance
  • How to Avoid a Conflict of Interest
  • Sexual Harassment Prevention Training
  • Group 2 - Personal Development
  • Setting Goals That Actually Work
  • Group 3 - Customer Success and Service
  • Overcoming Procrastination
  • Working With Upset Customers
  • Cultural Sensitivity in Customer Service
  • Customer Service Fundamentals
  • Customer Service Skills
  • Do You Have These Four Essential Customer Service Skills?
  • Handling Difficult Customer Service Scenarios
  • Managing A Successful Contact Center
  • Optimizing Customer Communications Across Channels
  • Group 3 - Sales and Marketing
  • An Introduction to Sales Enablement
  • Building Relationships in Sales
  • Build the Ultimate Sales Presentation Slide Deck
  • Closing the Deal: Negotiation Strategies to Increase Sales
  • Connecting with Your Audience
  • Customer and Market Research
  • Expert Strategies for Overcoming Sales Objections
  • How To Handle Objections: Getting Customers to Say Yes
  • Psychology Tips That Unlock Sales
  • Sales Fundamentals
  • Secrets to Winning Sales Presentations
  • The Ultimate Sales Prospecting Guide
  • Why People Buy: Boost Sales by Understanding Customers Needs
  • Group 3 - Professional Skills
  • A Step-By-Step Guide to Problem Solving
  • Business Writing Fundamentals
  • Change Management for Project Managers
  • Coming Back from a Big Workplace Mistake
  • Common Workplace Challenges and How to Handle Them
  • Communication Fundamentals
  • Communications Strategies for Project Managers
  • Creating and Delivering Business Presentations
  • Developing and Maintaining a Professional Network
  • Do's and Don'ts After Losing Your Job
  • Getting Started with Project Management
  • Giving Effective Feedback
  • Guide to Negotiation and Persuasion
  • How to Build Better Relationships with Your Boss and Coworkers
  • How to Improve Your Focus At Work
  • How to Work Effectively with Different Communication Styles
  • Improve Your Business Writing Skills
  • Improving Your Project Management Skills
  • Mastering Project Management Frameworks
  • Master the Art of Verbal Communication
  • Problem Solving Fundamentals
  • Project Management Scheduling
  • Receiving and Seeking Feedback
  • Resolving Conflict with Coworkers
  • Secrets to Successful Reporting for Project Managers
  • Supercharging Your Career with the Help of a Mentor
  • Take Control of Your Future Career Development
  • The Art of Managing Up
  • The Complete Guide for New Professionals
  • The Remote Work Survival Guide
  • Time Management
  • When to Ask Your Boss for Help
  • Workplace Communication Basics
  • Workplace Distractions: How to Avoid Common Time Wasting Traps
  • Write Like a Boss
  • The Science of Effective Listening with Kate Murphy
  • Poker Decision Making and Human Psychology with Maria Kannikova
  • Farsighted Decisions with Steven Johnson
  • Group 4 - Leadership
  • 5 Leadership Styles to Influence a Team
  • A Blueprint for Effective Workplace Leadership
  • A Guide to Effective Meetings
  • A Guide to Managing Remote Teams
  • A Guide to Mentoring Others
  • A Guide to Navigating Team Dynamics
  • A Manager's Guide to Resolving Team Conflict
  • Becoming the Boss a Guide for New Managers
  • Create an enviable Team Culture
  • Crisis Management
  • The Secrets of Highly Successful Groups w Daniel Coyle
  • Develop a Thriving Team
  • Effective Feedback Strategies
  • The Secrets to Career Success with Elena Bothello
  • Develop a Thriving Team
  • Effective Feedback Strategies
  • The Secrets to Career Success with Elena Bothello
  • Fostering Fearless and Resilient Teams with Mollie West Duffy
  • Redefining Power in a Hyper Connected World with Henry Timms & Jeremy Heimans
  • How to Have Difficult Conversations
  • How Great Leaders Solve Problems
  • Introduction to Team Management
  • Leading Through Difficult Times
  • Leading with Emotional Intelligence
  • Letting an Employee Go Gracefully
  • Motivating Your Team
  • Overcoming Common Challenges of Remote Managers
  • Performance Management
  • Resolving Conflict
  • The Four Stages of Team Development
  • The Secrets of Skilled Delegation
  • Transitioning to Remote Work
Completion rules
  • All units must be completed
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